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Refunds will be made if Koko & Chai or the courier company is responsible for damaged or perished products provided with photo evidence. Please notify us within 24 hours so we can send a replacement or refund you. 

Due to the nature of the products provided we do not offer returns. However we are very understanding and will provide a refund if there are any issue to your order.




The price payable for the Goods that you order is clearly set out on Our Website. The Price is as stated in the order total. It is possible that the price may have increased from that posted on our website. If that happens, we will not despatch the goods until you have confirmed that you wish to buy at the new price. Prices include goods and services tax (“GST”). If you show by your delivery address that you reside outside New Zealand, GST will be deducted at the payment point.


Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than New Zealand dollar will be borne by you. If, by mistake, we have under-priced Goods, we will not be liable to supply that those Goods to you at the stated price, provided that we notify you before we dispatch it to you. The price of the Goods does not include the delivery charge which will be charged at checkout at the date you place your order and which will be displayed on a page of Our Website before we ask you to pay. If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than [15] days from the date when we accept that repayment is due.


Payment is due 7 days from invoice date.

A 10% fee will be added monthly if paymnet is late.

Please contact us at if you would like to set up a payment plan. 

Security of your credit card


We take care to make Our Website safe for you to use. Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment. If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.​

Acceptance of your order


Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the Goods to you. [At any point up until then, we may decline to supply the Goods to you without giving any reason].  Nothing said or done by us is an acceptance of an order until we confirm acceptance in writing, referring to the order and At any time before the Goods are despatched, we may decline to supply the Goods to you without giving any reason, or your order is an offer to buy from us. We shall accept your order sent via email to email address provided. That is when our contract is made. Our message will also confirm details of your purchase and tell you when we shall despatch your order. If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may: Accept the alternative we offer, or cancel all or part of your order.




At the time you register on our site, make a purchase or agree to participate in a promotion, we collect and store your name, address, e-mail address and telephone number. At Koko & Chai we respect and understand that as a customer you are concerned about privacy and the use of your personal information. We consider the information you choose to share with us personal and confidential. We provide this explanation about our information practices to show you our commitment to protect your privacy. We do not store Credit/Debit Card Information we need the information to provide you with goods and services as requested and to let you know of any other services or products that you might be interested in. From time to time we may also gather general statistical information about our website and visitors, such as pages viewed, number of visitors, goods and services purchased, transactions completed.


By agreeing to these Terms of Service, you represent that you are of legal age in New Zealand, or that you of legal age in New Zealand and you have given us your consent to allow any of your minor dependents to use this site.


You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any computer viruses, worms or any code of a destructive nature. A breach or violation of any of the Terms will result in relevant law enforcement involvement.


You agree that you will not use or allow anyone else to use our website or social media channels to post content which is or may:


- Be malicious or defamatory;

- Commercial audio, video or music files;

- Be illegal, obscene, offensive, threading or violent;

- Be sexually explicit or pornographic;

- Be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;

- Give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business; 

- Solicit passwords or persona information from anyone;

- Be used to sell any goods or services or for any other commercial use;

- Include anything other than words, excepts for photographs of yourself in your profile in such place as we designate;

- Link to any of the material specified above, in this photograph;

- Send age - inappropriate communications or content to anyone under the age of 18. 




All prepared meals or other food items are referred to collectively in these Terms as “product” or “products”. Certain products or services may be available exclusively online through the website, these products or services may have limited quantities. You can purchase products in several ways at fixed prices on a one of basis, or by signing up for one of the subscriptions. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.




Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.



You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.



Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.




Koko & Chai Ltd is dedicated to providing high quality products and service.

We package our products carefully so that they are ready for the journey to your door, however we cannot 100% guarantee our products will arrive in the best condition due to factors outside our control. Upon receiving your order, if you find that the products have perished or have been damaged, you must contact us within 24 hours of receiving the order. Please provide photographic evidence of the products and details of how the package was received.  If we find that the damages were a result of our actions or of the courier company, we will offer a refund, partial refund or credit for your order. Refunds will not be made if you do not receive your order due to any typing errors when filling in address or comment fields when placing your order and checking out.

We provide a range of meals containing many different ingredients, some of which you may dislike or have allergies or intolerance to it is important for you to take note of the ingredients and product description of each product before purchasing and consuming. Refunds will not be made if you simply dislike the product or find that you cannot use the product due to an allergy or intolerance after receiving the product.

Great care is taken when weighing and measuring our products. However, please allow + 5% or 

– 5% difference to the weight of the product. Product portions and weights are considered accurate within this range.

If there are any parts of our products or service that you are unhappy about, or you would like to make a suggestion, please contact us

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